Casos de estudio seleccionados.
Plataformas, apps y sistemas que hemos entregado para clientes en finanzas, salud, logística, retail y sector público. Los clientes están anonimizados por solicitud, pero cada proyecto a continuación se entregó y hoy corre en producción.
Company-wide knowledge assistant for support ops
Retrieval over Notion, Zendesk, and Salesforce behind a streaming chat UI, with citation-first answers, confidence scoring, and a reviewer loop for low-confidence cases.
Leer el caso de estudio
Human-in-the-loop evaluation harness
Built the platform the team uses to grade model outputs before and after training runs: rubric authoring, blind pairwise comparisons, rater calibration, and exportable scorecards that feed directly into the RLHF preference dataset. Replaced a patchwork of spreadsheets and ad-hoc scripts.
Claims automation platform
Automated the end-to-end claims workflow from submission to payout, integrating document OCR, ML-based fraud scoring, and adjuster workbenches. Reduced average claim processing time from 14 days to 36 hours.
Fleet management & route optimization
AI-assisted route planning, live tracking dashboard and a driver mobile app integrated with legacy WMS.
Omnichannel commerce platform
Real-time sync between POS, warehouse and e-commerce, plus a staff app for receiving and transfers.
Citizen services digital platform
Data-ingestion and validation system for annual tax filings with full audit trail and RBAC.
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