Selected case studies.
Platforms, apps, and systems we've delivered for clients across finance, healthcare, logistics, retail, and the public sector. Clients are anonymized by request, but every project below was shipped and runs in production today.
Company-wide knowledge assistant for support ops
Retrieval over Notion, Zendesk, and Salesforce behind a streaming chat UI, with citation-first answers, confidence scoring, and a reviewer loop for low-confidence cases.
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Human-in-the-loop evaluation harness
Built the platform the team uses to grade model outputs before and after training runs: rubric authoring, blind pairwise comparisons, rater calibration, and exportable scorecards that feed directly into the RLHF preference dataset. Replaced a patchwork of spreadsheets and ad-hoc scripts.
Claims automation platform
Automated the end-to-end claims workflow from submission to payout, integrating document OCR, ML-based fraud scoring, and adjuster workbenches. Reduced average claim processing time from 14 days to 36 hours.
Fleet management & route optimization
AI-assisted route planning, live tracking dashboard and a driver mobile app integrated with legacy WMS.
Omnichannel commerce platform
Real-time sync between POS, warehouse and e-commerce, plus a staff app for receiving and transfers.
Citizen services digital platform
Data-ingestion and validation system for annual tax filings with full audit trail and RBAC.
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